Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customers needs to pay the delivery charges for return
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
– Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Shipping items abroad
We Ship all items including flavors to most of the countries. In any case, there is a problem with Customs clearance (Rare Case), We only refund the amount after deducting the courier charges.
WE OFFER FIRST CLASS SHIPPING EITHER THROUGH DHL OR ARAMEX
There will be NO EXCEPTIONS. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from courier partner along with your order from us, so any shipping issues must be handled by Either DHL or Aramex.
To return your product, you should mail your product to: Starbuzz Al Sharq Al Awsat LLC, Jumeira Plaza, Shop 17, Dubai DU, United Arab Emirates or we will arrange the return pick up but customer has to bear the return charges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.